@import"https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@400;500&family=Inter:wght@400;500;600&display=swap";*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--sidebar-w: 240px;--topbar-h: 52px;--radius: 8px;--radius-lg: 12px;--bg: #f8f9fc;--surface: #ffffff;--surface-2: #f1f3f8;--border: #e2e6f0;--border-2: #d0d5e8;--text-primary: #111827;--text-secondary: #6b7280;--text-muted: #9ca3af;--blue: #2563eb;--blue-light: #eff6ff;--blue-text: #1e40af;--green: #16a34a;--green-light: #f0fdf4;--green-text: #14532d;--amber: #d97706;--amber-light: #fffbeb;--amber-text: #92400e;--red: #dc2626;--red-light: #fef2f2;--red-text: #991b1b;--purple: #7c3aed;--purple-light: #f5f3ff;--purple-text: #4c1d95;--gray: #6b7280;--gray-light: #f9fafb;--gray-text: #374151;--shadow-sm: 0 1px 3px rgba(0,0,0,.08);--shadow: 0 2px 8px rgba(0,0,0,.1);--shadow-lg: 0 8px 24px rgba(0,0,0,.12);--font: "Inter", system-ui, sans-serif;--font-mono: "IBM Plex Mono", monospace}html,body,#root{height:100%}body{font-family:var(--font);background:var(--bg);color:var(--text-primary);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}.layout{display:flex;height:100vh;overflow:hidden}.sidebar{width:var(--sidebar-w);background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0;z-index:100;transition:transform .25s ease}.sidebar-overlay{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#0000004d;z-index:99}.sidebar-header{padding:20px 16px;border-bottom:1px solid var(--border)}.logo{display:flex;align-items:center;gap:10px}.logo-icon{font-size:20px;background:var(--blue);width:36px;height:36px;border-radius:var(--radius);display:flex;align-items:center;justify-content:center}.logo-text{font-size:15px;font-weight:600;color:var(--text-primary)}.sidebar-nav{flex:1;padding:12px 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var(--border);display:flex;align-items:center;gap:10px}.user-info{display:flex;align-items:center;gap:10px;flex:1;min-width:0}.avatar{width:32px;height:32px;background:var(--blue);color:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:600;flex-shrink:0}.user-details{min-width:0}.user-name{font-size:13px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-role{font-size:11px;color:var(--text-muted);text-transform:capitalize}.logout-btn{background:none;border:none;cursor:pointer;padding:4px 8px;color:var(--text-muted);font-size:18px;border-radius:var(--radius);transition:all .15s}.logout-btn:hover{background:var(--red-light);color:var(--red)}.main-content{flex:1;display:flex;flex-direction:column;overflow:hidden}.topbar{height:var(--topbar-h);background:var(--surface);border-bottom:1px solid var(--border);display:none;align-items:center;padding:0 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.msg-bubble{background:var(--blue-light);border-color:#bfdbfe}.msg-internal{background:var(--amber-light)!important;border-color:#fde68a!important;border-style:dashed}.msg-meta{display:flex;align-items:center;gap:8px;margin-bottom:6px;flex-wrap:wrap}.msg-meta strong{font-size:12px;font-weight:600;color:var(--text-primary)}.msg-role{font-size:10px;color:var(--text-muted);text-transform:capitalize}.internal-label{font-size:10px;background:var(--amber);color:#fff;padding:1px 6px;border-radius:100px}.msg-body{font-size:14px;color:var(--text-primary);white-space:pre-wrap;word-break:break-word}.msg-time{font-size:11px;color:var(--text-muted);margin-top:6px}.msg-system{text-align:center;font-size:12px;color:var(--text-muted);display:flex;align-items:center;justify-content:center;gap:8px}.reply-box{border-top:1px solid var(--border);padding:14px 16px}.reply-toolbar{margin-bottom:8px}.toggle-label{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--text-secondary);cursor:pointer}.reply-textarea{border-radius:var(--radius);resize:vertical;font-size:14px}.reply-textarea.internal-mode{border-color:var(--amber);background:var(--amber-light)}.reply-actions{display:flex;align-items:center;justify-content:space-between;margin-top:10px}.reply-hint{font-size:12px;color:var(--text-muted)}.ticket-sidebar{display:flex;flex-direction:column;gap:14px}.detail-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:16px}.detail-card h3{font-size:13px;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;margin-bottom:14px}.detail-row{display:flex;flex-direction:column;gap:2px;margin-bottom:12px}.detail-row label{font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.3px}.detail-row div{font-size:13px;color:var(--text-primary)}.user-row{display:flex;align-items:center;gap:10px}.avatar-sm{width:28px;height:28px;background:var(--blue-light);color:var(--blue-text);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;flex-shrink:0}.loading-screen{min-height:100vh;display:flex;align-items:center;justify-content:center}.spinner{width:32px;height:32px;border:3px solid var(--border);border-top-color:var(--blue);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@media (max-width: 900px){.ticket-layout{grid-template-columns:1fr}.ticket-sidebar{order:-1}}@media (max-width: 768px){.sidebar{position:fixed;top:0;left:0;bottom:0;transform:translate(-100%)}.sidebar.open{transform:translate(0);box-shadow:var(--shadow-lg)}.sidebar-overlay{display:block}.topbar{display:flex}.page-content{padding:20px 16px}.stats-grid{grid-template-columns:1fr 1fr}.form-row{grid-template-columns:1fr}.table th:nth-child(4),.table td:nth-child(4){display:none}}